Residential Customer Testimonials

Steve Allen came with the crew to introduce the crew manager and the workers. The crew was very concerned about what flowers and bushes should be saved when they are moved. As they began excavating, the excess dirt was taken off site. This company uses a method of applying a coating which dries to rubber, and installing a layer of material to allow the water to run away from the foundation. The city inspector stated that he’d never seen such a well done job. I was given a daily update on the progress of the job. The crew was very friendly and we had an excellent working relationship.

D. McGuireBratenahl Ohio

Thanks for coming out and diagnosing my problem. I appreciate your honesty. It was refreshing to meet a basement contractor who definitely had my best interests in mind, not his own. Instead of selling me your services, you sold me on the solution, which I can likely implement on my own. I will definitely recommend you to others, and if I ever need basement work in the future, you will be the only person I call!

K. DaveyWestlake Ohio

Waterproofing is a big job. It’s also expensive. So if you’re going to do it, do it right and dig from the outside. I interviewed eight companies for this job and only considered two of them. I chose integrity because they guarantee their work for twenty years. The actual job took longer than expected, but I was kept up to date on progress. The crew is extremely friendly. The work was excellent, I was given daily reports and made daily inspections. The owner, Steve, stopped by often and his wife, Pam, was always there to answer my calls. I highly recommend Integrity. Bring on the rain!

S. HolbrathLakewood Ohio

After a huge rainstorm, we had a flood in the basement which we never had before. I had already obtained two estimates for foundation waterproofing to be done, but do to the wide discrepancies in the scope of the project, I contacted Steve as a third bid. After a very thorough inspection of the foundation, storm sewer location, testing the downspouts with a garden hose, etc. he determined that our real problem was with a blocked lateral line leading to our storm sewer. He referred us to a sewer cleaning company. They found lots of roots and took two hours to clean the line. To date our basement remains dry despite heavy rains. Steve is knowledgeable and ethical. He had the expertise to determine what the ‘real’ problem was instead of just fixing the symptoms. Integrity Waterproofing truly does do business with integrity!

B. LoweryPepper Pike Ohio

Steve Allen and his sons run a good business here. Weather caused some delays in getting to this job, but when they came, they were well prepared and experienced, and did the job right, not an inside drain with a sump job like other companies insisted on doing.

J. DunleavySagamore Hills Ohio

Steve provided a very informative and educational assessment of my home and quoted several options available to me. At no time did I feel any pressure. Exterior waterproofing is an enormous undertaking, and his crew completed the job in four days. During the project, the job sight was kept neat and orderly. One of my initial concerns was the inconvenience this would cause my neighbor. As it turns out, Steve has this down to a science. My neighbor was hardly affected when that side of the house was worked on. Actually, my neighbor came to me one night to compliment the crew. He said they were very polite and hard working.

M. UlineRocky River Ohio

It was an excellent experience for me as a homeowner. They completed the job in just three days as promised. Great care was taken to protect my belongings and the rest of the home from dust; clean up and finish work was very thorough. What could have potentially been a messy nightmare was in fact a very pleasant experience from start to finish. These are skilled craftsmen who take pride in their work and strive to serve their clients with understanding and respect. I highly recommend Integrity Waterproofing, the name says it all!

J. KushnerLakewood Ohio

Several waterproofing companies gave estimates of over $10,000 for a complete waterproofing job. Steve from Integrity used a different approach by trying to determine why water was coming into the basement. He came to the conclusion that water was coming up through the floor as a result of a blocked lateral line. The workers were very professional and neat. The job was completed within one day. Instead of a $10,000 bill the problem was resolved for $2000. If honesty is important to you then you need to give Integrity Waterproofing a call.

Mr. and Mrs. KusticMentor-on-the-Lake Ohio

If you are serious about having your basement waterproofed, stop searching and hire this company. I did a lot of research and had estimates from 5 different companies. Integrity did everything they claimed they would do. The workers were friendly and professional. They even worked in the rain to get the job done on time. For the first time since I’ve owned this house, I have a dry basement. I could not be any more pleased than I am with the job. I recommend them to any one looking for a quality basement waterproofing job. Integrity… the name says it all.

T. PopleyLakewood Ohio

It was a pleasure meeting you. I’ve already told friends what a great company you are to deal with. From your friendly staff answering the phone, to your honesty regarding the solution to our problem, which you will remember was quite different from what others told me!  I wouldn’t hesitate to recommend you to anyone I know.

M. MeredethNorth Olmsted Ohio

Steve and his crew were friendly, gave us options for interior and exterior waterproofing, and did not push a “system” like so many companies do. They completed the project in a reasonable amount of time, and returned everything to as normal as possible. We would highly recommend them!!

Drs. Hornick and PodijalChardon Ohio

As a very experienced home remodeler, I can highly recommend Integrity Waterproofing. The company delivered exactly what was promised. From the initial no-pressure and educational estimate, to the final placement of the last shrub, they met or exceeded my expectations. Having dealt with dozens of contractors over the years I can say that Integrity Waterproofing was one of the best among the group.

H. CabbannaShaker Heights Ohio

Thank you for coming out to give us a waterproofing estimate only to discover that the leak was due to an internal plumbing problem. You were the only contractor to diagnose it correctly.

M.A. Conn and B. BradyUniversity Heights

This was a pleasant experience from start to finish. I have already recommended Integrity to interested parties. Several houses in this immediate neighborhood have had similar waterproofing done in the past few years, yet all our neighbors commented on how expeditiously and neatly the job was done. The crew was courteous, skilled, and very hard-working.

J. ReardonFairview Park Ohio

Steve came out right away to look at the job. His bid was right in line with other companies. I was impressed by the fact that he said my job fit into the 10-20% where interior water control is appropriate. His level of experience and expertise are superior. The work is first quality and the refinished floor areas are perfect. The most important thing in a job like this is an honest contractor who knows exactly what he’s doing and won’t try to convince you to buy the most expensive remedy. Steve is exactly that!

P. HilbertWalton Hills Ohio

I’ve waited a year before writing a review because for this kind of work, you can’t really tell if the jobs working out well until the seasons go by. I can say now I have a nice, dry basement, even after the most recent thaw. I’d researched and already knew I did NOT want what most waterproofers offer, which are the “systems” that merely channel the seeping water away after it gets in. So I paid extra and had it done right. And no regrets. Steve and his employees are extremely friendly and professional. None of them had any problem working with me or answering any of my questions. They did their work reasonably quickly and left the work area cleaned up and restored. I was very impressed with this team and would not hesitate to recommend them to anyone wanting the job done right.

J. FallonStow Ohio

Best experience we’ve ever had with any contractor in any trade. We have a dry basement now and are extremely pleased. Use this company.

Mr. and Mrs. YarkuskoLakewood Ohio

I wanted to thank you for the work your company did replacing one wall and waterproofing the others in my home. I found your proposal complete, your prices competitive, and your quality high. In addition to the professional job, followed by a complete cleanup, your courteous and polite crew respected my time and property. In the end, there was very little collateral damage to my yard.

B. Da PamphilisComplete, Competitive, High QualityWestlake Ohio

Steve was incredibly honest and up front with what he recommended and what was necessary and what wasn’t. Integrity arrived as scheduled, did work exactly as planned and cleaned up well. I will recommend Integrity to anyone that will listen. We had all kinds of water problems in our basement and have worked with at least 4 different companies. Steve at Integrity is bar none the best person we’ve come in contact with. Our basement is bone dry.

Mr. and Mrs. WolfCleveland Heights Ohio

This was the second estimate I got for our basement. Steve came out as scheduled, looked at the outside and the inside of our basement, decided on the best method of repair, explained everything in detail and left a detailed estimate. No high pressure sales tactics, unlike the other company we got an estimate from. No pumps, no fancy water removal systems – just needed to have the walls of our basement sealed and waterproofed from the outside. Once we scheduled work, he and his crew came out as promised, did the work quickly and once they cleaned up and left, you couldn’t tell anyone was ever there. The entire crew was very professional and friendly. It’s been almost two years now and no matter how much it rains or how much snow melts, not a drop of water gets into our basement. If you need someone who will honestly assess your basement and do the right job, Steve at Integrity waterproofing is the way to go.

Dr. D. LeeShaker Heights Ohio